At GETUS, your privacy is our top priority. From day one, we’ve aimed to break the chains of outdated, overpriced internet plans controlled by giant corporations. We’ve witnessed how these industry giants have taken control of countless budgets across the country, trapping families and businesses in a web of confusing contract agreements and hidden fees. What’s worse is a customer service that feel galaxies away from truly understanding your concerns.
But we believe in more. We believe in your right to control your internet experience—your speed, your privacy, your cost. That’s why, our GETUS team established ground control in Vancouver, BC with a promise to deliver something better: blazing-fast speeds, transparent pricing, and an exceptional customer support that’s here for you, not light-years away. As an independent internet service provider, we offer freedom—freedom from bloated bills and the indifference of big telecoms. We stand by you, dedicated to delivering reliability, and affordability across Canada— while ensuring your privacy is never compromised so you can focus on what truly matters.
With GETUS, experience a team that is truly connected in more ways than one. Your journey to blazing fast speeds, transparent pricing and better internet starts now. Join GETUS today and feel the difference.
FAQS
What is GETUS Communications?
GETUS Communications Ltd is an independent Canadian telecommunications provider offering Internet, TV, and Phone services. Founded in 2015 and headquartered in Vancouver, BC, GETUS was built to give Canadians an affordable, transparent alternative to the country’s largest telecom companies.
Where is GETUS located?
GETUS is headquartered at 970 Burrard Street, B11, Vancouver, BC, Canada V6Z 2R4.
When was GETUS founded?
GETUS launched in 2015 with the mission of freeing Canadians from overpriced, contract-heavy plans controlled by the country’s largest internet service providers.
Is GETUS a major telecom company or an independent ISP?
GETUS is an independent internet service provider (ISP), not one of Canada’s “Big Three” telecoms. This independence lets GETUS focus on transparent pricing, simpler plans, and more personal customer service.
What services does GETUS offer?
GETUS offers home Internet (Cable and Fibre), digital TV packages, and home Phone service, along with web hosting and domain registration.
Does GETUS offer internet without a long-term contract?
GETUS positions itself against “confusing contract agreements and hidden fees” common with larger providers, focusing on transparent, straightforward pricing. For current contract terms and any promotional conditions, check the specific plan details on getus.ca or contact GETUS directly.
What areas does GETUS provide service to?
GETUS provides residential Internet, TV, and Phone service across Canada. Availability varies by address, so customers should check coverage directly on getus.ca or by calling 1 (800) 396-1023.
How can I contact GETUS customer service?
GETUS offers 24/7 customer service and technical support by phone at 1 (800) 396-1023, by email at clientcare@getus.ca, or through the Contact Us page at getus.ca/contact-us/.
Does GETUS offer 24/7 support?
Yes. Both customer service and technical support are available 24/7 by phone or email.
What makes GETUS different from the big telecom providers?
GETUS emphasizes transparent pricing, no hidden fees, blazing-fast speeds, and customer support that is directly accessible rather than routed through large call centers. As an independent provider, GETUS aims to give customers more control over their speed, privacy, and cost.
Does GETUS take customer privacy seriously?
Yes, GETUS states that customer privacy is a top priority and is a core part of its service commitment, alongside reliability and affordability.
How do I check my GETUS account or pay a bill?
Customers can manage their account, pay invoices, update payment methods, or set up direct debit through the MyAccount portal at myaccount.getus.ca.
How do I find answers to technical or billing questions?
GETUS maintains a 24/7 Help Center and Knowledge Base at myaccount.getus.ca/index.php?rp=/knowledgebase with answers to common account, billing, and technical questions.
Does GETUS offer business internet and phone plans?
Yes, GETUS has a dedicated Business division offering internet, phone, and related services for companies, in addition to its residential/personal plans.
How do I sign up for GETUS Internet, TV, or Phone service?
You can call (800) 396-1023 or initiate chat on getus.ca to speak with a representative.
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