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GETUS delivers our Internet Services through last-mile carrier networks; such as Shaw, Rogers, Cogeco and Videotron. In short, if you have had, currently have or know your address qualifies for these large incumbant ISPs, you automatically qualify to join GETUS! If you’re still unsure if your address qualifies, please connect with our team 24/7 on https://getus.ca by chat, or by calling 1 (800) 396-1023. We’ll be happy to help!

Great question! GETUS’ mission since our inception in 2015 has been, and continues to be fostering choice, competition & affordability in the Canadian marketplace – often dominated by a “select few”. We calculates our retail pricing through deep-dive analysis’ of our wholesale tarrif costs (costs paid to our last-mile carrier networks), network traffic (costs paid for actual customer usage on our networks), and our daily overhead (costs paid for employees, rents, benefits, taxes, shipping, etc ..)

Yes, we’re a Registered Federal Canadian entity also registered with CRTC. GETUS is able to provide Internet Services due to the Federal Governments’ willingness, in partnership with the CRTC to force the large ISPs known to us as the “last-mile vendor” to allow smaller guys, like GETUS known as TPIA (Third Party Internet Access) Providers to their networks – their networks often subsidized by MILLIONS of dollars by Canadian tax-payers. It’s only fair that you – the tax-payer is offered choice!

The only cost is the first month plus a one-time $49 Activation Charge. The Activation Charge goes towards the costs associated with setting up your new service with us; including if a technician visit is required. This also covers the shipment of your modem from us which is sent Purolator Expedited, often received in as little as 1-2 business days.

Yes! Upgrades and Downgrades can be done directly in your MyAccount, by clicking here. Cancellations can be submitted directly with our teams 24/7 by visiting our chat on https://getus.ca, or by phone, 1 (800) 396-1023. All we need is as little as 1-day notice.

Thanks to our partnership with a Seattle start-up, we introduced Vilo. A wi-fi mesh system that provides up to 1,500 square-feet of glorious, uninterrupted wi-fi per Vilo. The best part, we now include a Vilo on all our Home Internet Plans. Additional Vilos can be added to a maximum of (8) for only $4/mo/Vilo – each one expanding your home wi-fi by 1,500 square-feet!

GETUS prides ourselves in being payment ready for our customers, offering more payment methods than nearly any other ISP in Canada! Credit Card – pay with Visa, Mastercard and American Express | Direct Debit – Setup automatical withdrawls | Online Banking – from Credit Unions, RBC, CIBC, Scotiabank, Bank of Montreal & Others*| Telephone Banking | Paying at a Branch (In-Person) | E-Transfer and Paypal. For complete step-by-step for setting up a payment method, please refer the the final page of any Invoice PDF generated by GETUS.

Our promotional plans come with a 12-month price guarantee, ensuring that your monthly rate remains fixed throughout the promotional period. This guarantees stability and predictability in your monthly expenses.

These promotional plans are exclusively available for new customers residing in Alberta, British Columbia, Saskatchewan, and Manitoba, specifically for cable internet plans at selected speeds.

Even in the unlikely event of price changes, rest assured that you will maintain the originally agreed-upon rate. Your monthly rate remains fixed throughout the promotional period.

By subscribing to our promotional plans, you can enjoy substantial annual savings, such as $15 per month for 12 months.

Yes, apart from the fixed monthly rate, you will also benefit from complimentary activation valued at $49.00, access to free rental $0/mo hardware with a lifetime warranty (value $200), as the hardware is on a free loan

If you decide to cancel your plan within the 12-month promotional period, a modest cancellation fee of $15 per remaining month applies. However, once the promotional period concludes, no cancellation fee is incurred.