GETUS FIBRE

Great question! GETUS’ mission since our inception in 2015 has been, and continues to be fostering choice, competition & affordability in the Canadian marketplace – often dominated by a “select few”. We calculates our retail pricing through deep-dive analysis’ of our wholesale tarrif costs (costs paid to our last-mile carrier networks), network traffic (costs paid for actual customer usage on our networks), and our daily overhead (costs paid for employees, rents, benefits, taxes, shipping, etc ..)

Yes, we’re a Registered Federal Canadian entity also registered with CRTC. GETUS is able to provide Internet Services due to the Federal Governments’ willingness, in partnership with the CRTC to force the large ISPs known to us as the “last-mile vendor” to allow smaller guys, like GETUS known as TPIA (Third Party Internet Access) Providers to their networks – their networks often subsidized by MILLIONS of dollars by Canadian tax-payers. It’s only fair that you – the tax-payer is offered choice!

The only cost is the first month plus a one-time $49 Activation Charge. The Activation Charge goes towards the costs associated with setting up your new service with us; including if a technician visit is required. This also covers the shipment of your modem from us which is sent Purolator Expedited, often received in as little as 1-2 business days.

Absolutely! Our Month-to-Month Fibre plans provide you with the flexibility to cancel at any time. If you opt for a contract, we offer a 14-day trial period during which you can cancel without incurring any additional charges. In the event that you decide to cancel the contract, there is a nominal fee of $20 per month for the remaining months of the two-year agreement. Our cancellation process is straightforward and convenient, allowing you to submit your request directly to our dedicated teams through our 24/7 online chat service at https://getus.ca or by phone at 1 (800) 396-1023 between 9am and 9pm. We kindly request a minimum of one-day notice for cancellations.

Certainly! We offer the flexibility for customers to personalize their service bundles according to their preferences. By incorporating TV, phone service, or both, you can create a tailored package that suits your needs seamlessly. Our dedicated teams are available round-the-clock to assist you in adding these services. You can conveniently reach out to us through our online chat platform at https://getus.ca, or contact our customer support line at 1 (800) 396-1023.

Thanks to our partnership with a Seattle start-up, we introduced Vilo. A wi-fi mesh system that provides up to 1,500 square-feet of glorious, uninterrupted wi-fi per Vilo. The best part, we now include a Vilo on all our Home Internet Plans. Additional Vilos can be added to a maximum of (8) for only $4/mo/Vilo – each one expanding your home wi-fi by 1,500 square-feet!

GETUS prides ourselves in being payment ready for our customers, offering more payment methods than nearly any other ISP in Canada! Credit Card – pay with Visa, Mastercard and American Express | Direct Debit – Setup automatical withdrawls | Online Banking – from Credit Unions, RBC, CIBC, Scotiabank, Bank of Montreal & Others*| Telephone Banking | Paying at a Branch (In-Person) | E-Transfer and Paypal. For complete step-by-step for setting up a payment method, please refer the the final page of any Invoice PDF generated by GETUS.

If you’re looking into high-speed internet options for your home or your business, Getus fibre internet may be presented as one of the choices. While this type of connection is known for ultra-fast and dependable, it also tends to be more expensive. Our FAQs aims to provide you with all the information you need to know about fibre internet and how it stacks up against other types of internet connections. This way, you can make an informed decision about whether or not fibre optic internet is the optimal choice for your business.

Symmetrical Internet refers to a type of internet connection where the upload and download speeds are the same. This is different from the more common asymmetrical internet connections, where the download speed is typically much faster than the upload speed. Fibre Symmetrical Internet refers to a type of internet connection that uses fibre optic cables to provide symmetrical internet speeds. Fibre optic cables use light to transmit data, which allows for faster and more reliable internet connections compared to traditional copper cables. Symmetrical internet speeds are particularly important for tasks such as video conferencing, online gaming, and cloud computing, where fast upload speeds are necessary for a smooth experience. Fibre Symmetrical Internet is often considered a premium internet service and may be more expensive than traditional internet options.

Fibre Symmetrical Internet differs from other types of internet in several ways: 1. Symmetrical Speeds: Unlike most traditional internet connections, where the upload speed is much slower than the download speed, Fibre Symmetrical Internet provides symmetrical speeds, which means that the upload and download speeds are equal. This is particularly important for activities such as video conferencing, online gaming, and cloud computing, where fast upload speeds are essential for a smooth experience. 2. Faster Speeds: Fibre optic cables used in Fibre Symmetrical Internet are capable of transmitting data at much higher speeds compared to traditional copper cables used in DSL and cable internet connections. This means that Fibre Symmetrical Internet can provide faster internet speeds for both upload and download. 3. Better Reliability: Fibre optic cables are more durable and less susceptible to interference than traditional copper cables. This means that Fibre Symmetrical Internet is more reliable and less prone to outages or slowdowns due to external factors such as weather or electrical interference. 4. Greater Bandwidth: Fibre optic cables used in Fibre Symmetrical Internet have a greater bandwidth capacity than traditional copper cables, which means that they can handle more data traffic. This is particularly important in areas with high population densities where traditional internet connections can become congested during peak usage times. Fibre Symmetrical Internet provides a faster, more reliable, and more balanced internet connection compared to traditional internet options, making it an ideal choice for users who require high-speed and symmetrical internet for their online activities.

There are several benefits of having symmetrical upload and download speeds: 1. Better Performance for Online Activities: Symmetrical upload and download speeds can provide better performance for online activities that require both upload and download capabilities, such as video conferencing, online gaming, and file sharing. With symmetrical speeds, you can upload files, share content, and participate in online activities more quickly and efficiently. 2. Improved Collaboration: With symmetrical speeds, remote teams can collaborate more effectively as they can share and download files faster. This is particularly important for businesses that rely on cloud-based applications and services to share data and collaborate on projects. 3. Faster Backup and Recovery: With symmetrical speeds, you can upload backups of important data faster and recover files quickly in case of a data loss. This is particularly important for businesses that need to ensure their data is backed up regularly and can be recovered quickly in case of an emergency. 4. Better Streaming Quality: Symmetrical speeds can also provide better streaming quality, particularly for high-quality video streaming. With symmetrical speeds, you can upload high-quality videos to video-sharing platforms or stream high-quality videos without buffering or interruption. 5. Better Overall User Experience: Symmetrical speeds provide a better overall user experience by providing fast and consistent internet speeds for both upload and download. This means that you can enjoy a smoother and more seamless online experience with fewer interruptions or slowdowns. Having symmetrical upload and download speeds can provide a better internet experience, particularly for online activities that require both upload and download capabilities.

Fibre Symmetrical Internet is generally faster than other internet options such as DSL, cable, or satellite internet. The speed of a Fibre Symmetrical Internet connection depends on the specific plan and provider, but typically ranges from 75 Mbps to 1 Gbps (Gigabit per second) or more. To put that into context, traditional DSL and cable internet connections typically offer speeds ranging from 10 Mbps to 100 Mbps, while satellite internet can provide speeds of up to 100 Mbps but often comes with higher latency and data usage limits. Fibre Symmetrical Internet can also provide more consistent speeds compared to traditional internet options, which can be affected by external factors such as distance from the provider, network congestion, or weather conditions. In general, Fibre Symmetrical Internet is considered a premium internet service, offering faster and more reliable speeds than traditional internet options. However, it may also be more expensive than other internet options, and availability may be limited in some areas.

We can check if we offer Fibre Symmetrical Internet service in your area. You can do this by visiting our website or by calling our customer service department. Keep in mind that Fibre Symmetrical Internet is not available in all areas, and availability may depend on factors such as the location of the internet service provider’s network infrastructure, population density, and demand for high-speed internet in the area.

Yes, you may need special equipment to use Fibre Symmetrical Internet, particularly a fibre optic modem or a router that supports fibre optic connections. The type of equipment required may depend on the type of Fibre Symmetrical Internet service you choose. For further information, you can give us a call. In addition to a fibre optic modem or router, you may also need to ensure that your devices, such as computers, smartphones, and other devices, are compatible with Fibre Symmetrical Internet. This may require a network interface card (NIC) or an Ethernet adapter that supports gigabit speeds. It is important to check with us to determine the specific equipment requirements for Fibre Symmetrical Internet service and to ensure that your devices are compatible with the service. That way we can help you get started with Fibre Symmetrical Internet.

Fibre Symmetrical Internet is generally considered to be one of the most reliable internet options available. The use of fibre optic cables to transmit data offers several advantages over traditional internet options like DSL or cable internet. Fibre optic cables are made of glass or plastic fibres, which transmit data using light signals. This makes fibre optic connections less susceptible to interference or signal degradation compared to traditional copper-based connections. Fibre optic cables are also less prone to damage from environmental factors like weather, which can impact the reliability of traditional internet options. In addition, Fibre Symmetrical Internet typically offers more consistent speeds compared to traditional internet options. This is because the bandwidth is evenly distributed between the upload and download speeds, and the network is less likely to become congested during peak usage times. However, as with any internet service, the reliability of Fibre Symmetrical Internet can depend on several factors, including the quality of the provider’s network infrastructure, the distance between your home or business and the provider’s equipment, and any external factors that may impact the network, such as power outages or network maintenance.

Yes, Fibre Symmetrical Internet is ideal for online gaming and streaming video, as it offers fast and reliable speeds with low latency. Low latency is important for online gaming because it determines the speed at which data is transmitted between your device and the game server. With Fibre Symmetrical Internet, the low latency means that you will experience minimal delay or lag between your actions in the game and their response on the screen. Similarly, streaming video requires a stable and fast internet connection, particularly for high-quality video streaming. With Fibre Symmetrical Internet, you can enjoy high-quality video streaming without buffering or interruptions, even on multiple devices at the same time. The symmetrical nature of Fibre Internet, which offers the same upload and download speeds, also makes it ideal for activities that require large data uploads, such as video conferencing, online file sharing, or cloud-based storage. Fibre Symmetrical Internet is a great choice for any online activity that requires fast and reliable internet speeds, low latency, and stable connections.