Understanding KYC for VoIP Services with GETUS

At GETUS, your security and compliance with government regulations matter to us. As your internet and VoIP provider, we follow “Know Your Customer” (KYC) regulations in both Canada and the United States. These are the same standards used by banks and other trusted services. Here’s what it means for you, and what we’ll need to get you connected.

What is KYC, and what does it mean to me?

KYC stands for “Know Your Customer.” It’s a legal requirement from the Canadian Radio-television and Telecommunications Commission (CRTC) in Canada and the Federal Communications Commission (FCC) in the United States. It helps telecom providers verify who is using the service and prevent misuse such as fraud or illegal calling activity.

For you, this simply means we’ll need to verify some basic information before activating your VoIP service.

What information do I need to provide to set up a VoIP line?

Depending on whether you’re a residential or business user and where you’re located (Canada or the U.S.), here’s what you may need:

CA For Canadian Customers:

Government-issued ID (e.g., driver’s license, passport)
Proof of address (e.g., utility bill, lease, or similar document)
If a business: business registration documents (e.g., articles of incorporation)

US For U.S. Customers:

Type of business entity (LLC, Corporation, etc.)
Federal Tax ID Number (FEIN)
Description of your business and how you’ll use the service
Contact person’s government-issued ID
Main business phone number and website (if applicable)
Whether you plan to use dialers, robocalls, or resale services

If you’re unsure what applies to you, we’ll guide you through the process.

When and how do I provide this information?

You’ll be asked for this information at one of the following times:

When you first sign up for VoIP service
When adding a new VoIP line or location
If any of your details are missing or need to be updated

We’ll prompt you directly through our secure online portal. You can upload your documents safely there.

Is my information secure?

Absolutely. All information you provide is encrypted and stored securely. GETUS follows strict data protection standards and never shares your personal data with third parties without your consent, unless required by law.

What happens after I submit my KYC info?

Once we verify your information:

You’ll be able to activate and manage your VoIP service without interruption.
You won’t have to provide this information again unless something changes (like your name or address).
If you’re managing multiple locations or lines, you only need to go through KYC once.

What if I don’t provide the information?

Unfortunately, we cannot activate your VoIP service without verifying your identity. This is required by law. If your KYC info is missing, we’ll prompt you to complete it before you can proceed with setup or any changes to your account.

Frequently Asked Questions (FAQs)

Q: I already provided my ID to GETUS before. Do I need to do this again?
A: If you’ve already submitted your KYC info and nothing has changed, you won’t need to do it again.

Q: Can I email my documents instead of uploading them?
A: For security reasons, we strongly recommend using our secure portal to upload your information.

Q: I’m a residential user. Why do you need so much information?
A: Even for home use, the government requires us to verify your identity to prevent fraud and misuse of telecom services.

Q: How long does KYC verification take?
A: Typically within 1–2 business days. We’ll notify you as soon as it’s complete.

Q: Will this delay my service setup?
A: Not if you provide the required documents promptly. We’ll guide you through everything to keep it smooth and fast.