Step 4. If the Executive Complaint / Feedback Channel leadership cannot resolve your issue; the same can then be forwarded to the CCTS.
Commission for Complaints for Telecom-television Services or CCTS is an independent agency that can help you with your complaints about telecommunication and television services. If you experience any issue concerning wireless, phone, internet, and TV services, you should take it up to your service provider. However, if you didn’t receive any satisfactory solution from them you can contact CCTS. They may help you in resolving your issue free of charge.
To learn more about CCTS you may visit their website: www.ccts-cprst.ca or contact them at 1-888-221-1687 (Toll-free).